Frequently Asked Questions
Everything you need to know about your SERENEDE experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items are eligible for store credit only.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own to ensure a perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and installment options like Klarna and Afterpay.
Are your materials sustainably sourced?
At SERENEDE, we prioritize ethical manufacturing and use high-quality, durable fabrics designed to last, reducing the impact of fast fashion.
Can I modify or cancel my order?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.